Granite Transformations

(4.6)

45 reviews

Granite Transformations Reviews

Reviews for Granite Transformations highlight a mix of experiences. Customers frequently praise the installation crew for professionalism, quality craftsmanship, and attention to detail. The product quality is often described as good or comparable to other options, and the process of installing over existing counters is seen as efficient, clean, and less costly/dirty than a full demo. Some highly recommend the company, citing excellent service (particularly with Rami) and satisfied with the results. However, a significant number of reviews mention negative issues related to poor-quality installation performed by specific crew members (identified by first names like Jay or John), responsiveness (notably poor follow-up quotes), and premature wear (such as chipping after 3 years).

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🌳What countertop materials are commonly used?

Reviews do not specify a single dominant material. The focus appears to be on granite, but mentions include sinks, backsplashes, and the process of laying over existing surfaces in various kitchens.

⭐How is the quality rated?

Unknown (Reviews provide conflicting information: some praise excellent quality and workmanship, mentioning they haven't encountered an issue, while others explicitly report chipping problems despite three years of ownership and poor installation performance.)

⏱️What is the typical response time?

Poor (Several reviews mention delays in obtaining initial quotes, responses during project setup, and slow follow-up by the company despite good on-site execution.)

📝What are common complaints?

Poor quality installation performed by specific crew members (names like Jay or John mentioned), lack of responsiveness and slow quote turnaround from the company, premature product failure (like chipping), difficulties resolving warranty or repair claims, customer service issues during follow-up stages.

🛡️What warranties are offered?

The reviews mention a warranty is offered (specific failures like chipping occurred under warranty, and services like repairs were invoked, but the exact duration or coverage details are not explicitly detailed in the complained-of experiences). Mentions of ongoing service support are noted.

👥How is customer service rated?

Unknown (Appreciation for sales and Rami is common, and praise for installers is frequent, but several reviews cite very poor customer service or lack of responsiveness for non-installation aspects during the sales or quoting stages.)

💰What about pricing?

Reviews note a mix. One sarcastic review suggests potential high pricing due to perceived expertise, comparing $175 for a simple cut to $500 per hour. Other positives emphasize 'great pricing' or 'best price found', indicating overall value is perceived by many as good for the quality and service.

🔧Any care tips mentioned?

No specific care or maintenance tips for countertops were mentioned in the reviews.

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