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Metropolitan Cabinets & Countertops

(3.8)
23 reviews
+1 617-926-8900

Metropolitan Cabinets & Countertops Reviews

Customer reviews highlight Metropolitan's product offerings, service interactions, and occasional issues. Potential customers note positive experiences generally citing high-end quality, variety, helpful staff and good customer service. The business is recommended, particularly for cabinet and counter selection/design. Some mentions of response time, pricing concerns, and one noted installation chip repair exist. Several reviews describe non-specific or incomplete experiences.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Quartz and stone are repeatedly mentioned, though only stone is named explicitly by a reviewer. No specific other materials are identified.

⭐How is the quality rated?

A mix of positive and severe negative feedback regarding quality. General consensus points towards higher-end quality and value, while specific one-off issues (chip repair) were highlighted by one reviewer. The presence of severe complaints also notes quality issues elsewhere.

⏱️What is the typical response time?

Positive experiences generally do not mention wait times. One review specifically mentions an 'excellent' service designer who is 'responsive'. A negative experience cited a 10-minute hold on an initial call, while another noted a quick response to a fixture repair.

📝What are common complaints?

Communication/Responsiveness issues were mentioned by one reviewer. Pricing concerns were highlighted by another. One review mentioned a significant quality issue.

🛡️What warranties are offered?

No specific warranty details are provided in the majority of the reviews. One review mentions repairing a chip without explicit warranty reference.

👥How is customer service rated?

Most reviews express high satisfaction with customer service, staff helpfulness, and communication. One review contained a strongly negative complaint regarding disregard for promised actions.

💰What about pricing?

Several reviews reference the overall high-end pricing, with one implying value for money due to quality. However, two reviews explicitly have very negative perspectives on both quality and pricing, suggesting potential concerns about value for money in some cases.

🔧Any care tips mentioned?

One review mentions a chip repair performed, implying the material (likely stone or porcelain tile) used is repairable, but no specific general maintenance tips are detailed in other reviews.

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