O'Brien Cut Stone Co. Inc

(4.9)
318 reviews
+1 216-663-9788

O'Brien Cut Stone Co. Inc Reviews

Customer reviews for O'Brien Cut Stone Co. consistently praise the company's exceptional customer service, professional staff (often mentioning Michelle and others by name in positive contexts), high-quality countertop fabrication and installation, and competitive pricing. Positive feedback highlights quick turnaround times, skilled craftsmanship resulting in durable and beautiful surfaces, and the company's helpful approach in guiding customers through the selection and ordering process. While some reviews indicate repeat business, very few specific complaints are raised, with most mentioning minor issues that were handled professionally. The company's handling of unexpected situations (such as sold-out materials) is acknowledged in one review.

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Additional Information

🌳What countertop materials are commonly used?

Granite,Quartz,Marble,Mixed materials/shops

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Generally reported as prompt and efficient, with quick scheduling and installation. One review mentions waiting due to sold-out materials, but this may not represent typical experience.

📝What are common complaints?

One review mentions unexpected delays resulting from information previously shared only verbally (likely incorrect, explained to customer). Mention of slightly uneven cut on a small edge (significantly minor). One review mentions potential source material shortage leading to specific price adjustment in one job (not typical for this reviewer).

🛡️What warranties are offered?

Warranties are not explicitly detailed in the reviews. However, one review mentions 'lifetime care instructions' while the extremely high rating '15/10' implies a satisfaction guarantee is understood. Focus seems to be on product longevity and proper installation/care rather than formal written warranties covering defects or material failure for a specific period, though one review implies confidence in durability.,Other reviews emphasize reliability, transparency in pricing regarding materials chosen, and stockyard depth compared to other suppliers.,Value is repeatedly mentioned as good or excellent across reviews due to competitive pricing combined with high service and quality standards.,Fieldstone/wood-grain granite countertops mentioned in one review to potentially require sealing, but it is unclear if this is standard practice or quoted advice for a specific type.

👥How is customer service rated?

Excellent

💰What about pricing?

Competitive pricing is frequently mentioned, with several reviews explicitly calling it out as a key positive aspect. Value is emphasized repeatedly alongside competitive pricing. One review calls the price 'reasonable'.

🔧Any care tips mentioned?

Only one review (HD) explicitly mentions that special-fieldstone/wood-grain granite may require sealing, suggesting this is not standard practice across all materials but relevant advice for that specific type or setup.

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