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Boston Granite Exchange

(4.6)
70 reviews

Boston Granite Exchange Reviews

Customer reviews for Boston Granite Exchange primarily highlight positive experiences centered around helpful, knowledgeable, and personable staff (frequently Dave, Dawn, Lisa, Rebecca), a wide selection of high-quality materials (notably granite, marble, quartz, quartzite, and porcelain), and excellent customer service. The positive service often includes tailored advice, time spent assisting customers, and not rushing them. A key practical note for potential customers is that a staff member (Dave) can help advise on selecting a fabricator/installer. The single most common issue noted was the unavailability of previously selected materials, requiring finding a different supplier temporarily. The business appears to be well-regarded for its selection (granite/granite, marble, quartz, quartzite, porcelain) and overall quality.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

The most frequently mentioned and/or focused on materials are granite, marble/fabric (marble), quartz, quartzite, and porcelain.

How is the quality rated?

Excellent

⏱️What is the typical response time?

Unknown

📝What are common complaints?

The inability to fulfill pre-selected material orders due to stock unavailability within the planned timeframe was the primary issue noted across multiple reviews.

🛡️What warranties are offered?

No specific details about warranties or guarantees were mentioned in any of the reviews.

👥How is customer service rated?

Excellent

💰What about pricing?

Feedback regarding pricing is minimal but generally positive or neutral. Customers appreciated being explained price tiers and often felt the quality was worth the price.

🔧Any care tips mentioned?

No specific care or maintenance tips were mentioned in any of the reviews.

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