Granite Depot

(4.1)
23 reviews

Granite Depot Reviews

The reviews represent a mix of positive and negative experiences from different potential and previous customers. Positive aspects include a large, well-organized selection of materials (including granite, quartzite, quartz, marble, and others, with some mention of pieces being hand-picked from Brazil), friendly and knowledgeable staff (notably 'Amy', 'Lian', and others praised for assistance and customer focus), generally good quality materials (with some inconsistencies noted), and mention of warranties being provided. Some potential customers appreciate ease of use and guidance in selecting appropriate materials, while others give practical advice based on negative experiences regarding customer service (both prior and post-purchase), communication regarding slab availability, delayed notifications about product release, poor quality control on specific occasions (like slabs behind the front display being damaged and replacement slabs sold prematurely or being of lower quality), and pricing confusion. Potential customers are advised to seek physical samples and coordinate well with fabricators during purchase.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Granite,Quartzite,Quartz,Marble

How is the quality rated?

Good

⏱️What is the typical response time?

Varies, some cite excellent service efficiency, others report poor post-purchase service/experience

📝What are common complaints?

Poor quality of specific slabs ordered (including cracks, filling, poor quality replacements sold too soon, taking slabs without notification, allegedly selling not the chosen slab),Poor customer service (rude staff, unprofessional behavior),Lack of timely notification regarding slab release,Confusion or concern about pricing

🛡️What warranties are offered?

Mentioned by some reviewers, but specific details are not provided in all reviews.

👥How is customer service rated?

Fair

💰What about pricing?

Generally positive feedback mentioned, but some reviews explicitly complain about perceived poor value, high prices, or confusion regarding pricing.

🔧Any care tips mentioned?

Appropriate use of oil for quartzite was mentioned in the context of maintenance.

Other Countertop Providers in Jacksonville