Granite Empire of Cincinnati

(4.2)

191 reviews

Granite Empire of Cincinnati Reviews

Reviews for Granite Empire, a countertop supplier, highlight a mix of positive and negative experiences. Customers praise the beauty of quartz and granite countertops, highly recommend specific staff like Kim and Tanya for excellent customer service and guidance, and appreciate quick installation and delivery times. Installation efficiency is generally well-received, and some reviews indicate competitive pricing. However, frequent complaints include staff performance issues (bad employees, communication problems), occasional installation errors (non-English speaking staff not cutting out vents correctly), scheduling difficulties (longer wait times for installation being stressful), and some perceive the pricing as steep without justifying the overall value appropriately. The company addresses some issues effectively (e.g., firing underperforming staff, handling defective materials), but customer experiences vary significantly.

Summarized by Grok

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🌳What countertop materials are commonly used?

Granite,Quartz

⭐How is the quality rated?

Good

⏱️What is the typical response time?

Several customers noted very quick scheduling, sometimes installation within the week or days after measurement. Some reviews highlighted longer wait times or delayed installation that caused stress, but these are exceptions.

📝What are common complaints?

Poor or inexperienced staff performance (Brittini, unnamed installers, lack of English proficiency),Installation errors or inadequate planning (inability to cut stovetop, not cutting out space for a pop-up vent, difficulty scheduling/improper wait times),Issues with specific employee conduct or attitude (Brittini, unnamed employees),Potential pricing concerns or perceived lack of value in some cases

🛡️What warranties are offered?

Reviews do not uniformly mention specific warranty terms or guarantees offered by the company.

👥How is customer service rated?

Excellent

💰What about pricing?

Prices were described as competitive in some cases. However, some customers felt the costs were high and may not fully justify the overall value or experience.

🔧Any care tips mentioned?

Unknown - No care or maintenance tips for countertops were mentioned in the reviews.

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Granite Empire of Cincinnati

Granite Empire of Cincinnati Reviews

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