}) }>

Kitchen Cabinet Factory Outlet

(4.7)
27 reviews

Kitchen Cabinet Factory Outlet Reviews

Reviews for Kitchen Cabinet Factory Outlet (KCFO) predominantly highlight high levels of customer satisfaction. Key positive aspects mentioned include excellent customer service and knowledgeable staff members like Sarah and Artillio, particularly praised for their expertise, helpfulness, and efficient communication. The quality of cabinets and related products (like sinks) is consistently described as excellent by both residential and contractor customers when compared to big-box stores. Many customers found the outlet after being referred or struggling elsewhere and were 'blown away' or 'could not be happier', appreciating the range of selections, value for money, and the welcoming atmosphere of the stores (Knoxville, Saw Mill Run, Murraysville). The process from design to installation is described positively by most reviewers. However, two reviews note single, negative experiences related to perceived lack of understanding or a specific service error (door size incorrect, abrupt call ended), which did not seem representative of the overall experience.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Kitchen Cabinets,Countertops (e.g., quartz, glass, solid surface like Corian/Accents Stone),Cabinet Doors,Sink

How is the quality rated?

Excellent

⏱️What is the typical response time?

Generally reported as prompt and efficient, however one reviewer noted installation delays due to external factors (COVID) without specifying internal wait times; multiple positive reviewers emphasized quick responses after initial issues occurred (though these were specific incidents, not general outreach speeds).

📝What are common complaints?

Lack of understanding in one exceptional negative review (incorrect door size was identified and handled locally).,Pointed out incorrect order fulfillment (door ordered wrong size).

🛡️What warranties are offered?

Not explicitly mentioned by reviewers who had positive experiences. One review mentions handling a refund for an incorrect order from earlier years, suggesting specific contractual/guarantee possibilities exist but were not widely discussed in positive contexts. Potential installation guarantees were not commented on by most reviewers.

👥How is customer service rated?

Excellent

💰What about pricing?

Generally positive. Contractors noted competitive pricing compared to big-box stores like Lowes/HD. Customers associated with KCFO (both staff and contractors advising business there) described value for money due to perceived quality and service.

🔧Any care tips mentioned?

No specific care or maintenance tips were mentioned in the reviews.

Other Countertop Providers in Pittsburgh

MSI Pittsburgh

MSI Pittsburgh

(4.9)

3115 Washington Pike, Bridgeville, PA 15017, USA

Lexmar USA

Lexmar USA

(5)

627 Market St, McKeesport, PA 15132, USA