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Magnotti and Son

(3.6)
22 reviews
+1 412-882-5157

Magnotti and Son Reviews

Reviews indicate a mix of highly positive and negative experiences with the business. Potential customers should note the high praise for some aspects like product quality (especially granite, quartz, and marble) and specific staff members (Cathy, Jake Magnotti, Bill and Kathy, Cathy). Timeliness of installation and quotation is frequently mentioned as acceptable or positive, with punctuality noted. The counterpoint is significant criticism regarding customer service in many reviews, installation quality in some cases (installers 'getting the money and run', bad work), sales knowledge ('unknowledgeable'), and pricing accuracy ('oversold', misleading information about services like cutting). A direct mention of quality is absent, and most reviews that mention warranties do not specify details. Care and maintenance tips are completely absent from the reviewed comments.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Frequencies from positive examples: Granite frequently mentioned. Quartz frequently mentioned. Marble mentioned. Natural stone mentioned. Also mentioned for fireplace applications.

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Timely/Not specified in most reviews. Experiences range from quick ('installed 2 days ahead', 'on schedule') to unclear, with some direct complaints about 'slow' or 'exorbitant' pricing.

📝What are common complaints?

Customer service quality is frequently criticized (rude staff, unprofessional salespersons). Installation quality is complained about (installers leaving after payment, bad work, poor installation quality/not up to par). Sales staff are often described as unprofessional or lacking knowledge. Selection was sometimes rated poorly or insufficient. Inaccurate information or misleading advice was given by staff (e.g., inability to cut stone, oversell).

🛡️What warranties are offered?

None mentioned in the positive reviews or the review excerpts discussing issues.

👥How is customer service rated?

Fair or Poor

💰What about pricing?

Feedback is limited. One review specifically mentions being 'oversold' (sold more product than needed). Another implies poor value due to price or deceptive practices ('more reasonable price' found elsewhere).

🔧Any care tips mentioned?

None mentioned.

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