Southern Stone Surfaces

(4)
51 reviews
+1 615-242-7560

Southern Stone Surfaces Reviews

Customer reviews for Southern Stone Surfaces are predominantly positive, praising the business for its excellent customer service, knowledgeable staff (staff members like Amanda, Lisa, and Jonathan frequently mentioned), high-quality installations (multiple reviews highlight the professionalism and skill of the install teams), wide selection of materials (especially stone and quartz noted), and generally good or fair pricing (customers feel they received good value compared to alternatives). However, a few negative reviews mention instances of unsatisfactory service, communication issues, unexpected costs (customers reporting being upsold or overcharged despite budget constraints), and problems with specific installations or product dimensions.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Laminate,Quartz,Stone,Solid Surface,Marble,Calacatta Gold,Granite

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Fair

📝What are common complaints?

Unsatisfactory customer service interactions (negative feedback in a few reviews),Communication breakdowns (delayed quotes, forgotten installation details in a couple of reviews),Unexpected costs (upselling, hidden fees, overpricing in several negative reviews),Installation errors or issues (cracked countertops, incorrect cutting, oversized cuts, finish issues)

🛡️What warranties are offered?

Lifetime warranties are mentioned in the positive reviews, but presented by the company as a benefit. However, one negative review suggests that these warranties might not align with reality or could be misrepresented in sales scenarios.

👥How is customer service rated?

Unknown

💰What about pricing?

Generally perceived as good value for money and fair price (mentioned frequently in positive reviews).,Some concerns or complaints were raised about unexpected or higher-than-anticipated costs, upselling tactics, or feeling overpriced despite initial budget agreements (mentioned in a few reviews).

🔧Any care tips mentioned?

Not mentioned

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