Brazilian Exotic Granite - San Marcos
135 N Pacific St, San Marcos, CA 92069, USA
The Countertop Company Reviews
The Countertop Company is generally praised for its quartz and quartzite countertops, excellent installation, and customer service. Positive reviews highlight the team's professionalism, fair pricing, and ability to handle custom projects. However, a few negative reviews mention a broken garbage disposal during installation, instances of subpar installations by individual crew members, and delays or miscommunications on certain projects.
Summarized by Grok
Additional Information
What countertop materials are commonly used?
quartz,quartzite,granite,travertine
How is the quality rated?
Excellent
What is the typical response time?
Several reviews mention quotes or responses within about one week, though project completion times are mixed with some experiencing delays.
What are common complaints?
Damage to existing fixtures (like a garbage disposal) during installation,Subpar performance by specific installation crew members on one occasion,Miscommunication or lack of follow-up from a sales representative after job completion
What warranties are offered?
Reviews mention relying on manufacturer warranties for the countertops themselves, but no specific additional warranties or guarantees offered by the company beyond checkout are explicitly mentioned.
How is customer service rated?
A mix of excellent and poor experiences. Most reviews highlight professionalism and helpful service, but a few criticisms regarding issues with specific representatives, communication lapses, and scheduling delays point towards fair but sometimes inadequate service overall.
What about pricing?
Most reviews indicate the company offers affordable and fair pricing. One review specifically mentions competitive pricing and good value, while others express satisfaction with the overall cost despite some project timeline issues, implying perceived value for money.
Any care tips mentioned?
No specific care or maintenance tips for countertops are provided in these reviews.
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