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World Stone Fabricators Inc

(4.5)
20 reviews

World Stone Fabricators Inc Reviews

Based on the customer reviews, World Stone appears to have a mixed customer experience. Many reviews praise the company, highlighting excellent customer service from staff like Randi and Jenell, who are described as knowledgeable, friendly, helpful, and polite. The quality of the countertops and installation is often highly rated or recommended, with mentions of 'flawless work', 'excellent' installation, 'great communication', 'on time', and 'quality product'. Common materials discussed favorably in these contexts include quartz and granite. Pricing is commonly presented positively, with references to 'reasonable price', 'saved thousands', and 'no review text' verifying quotes. A notable aspect is that installation hasn't been completed by some customers at review time, preventing a complete product and service rating. Conversely, negative reviews mention service delays ('not ready', 'two trips to get to work right', 'wasn't installed yet'), issues with technicians ('great attitude...quality product but had to call twice to get issues resolved', 'they showed up without the right materials'), potential quote inaccuracies ('price just didn't seem correct'), and poor customer service ('customer service is beyond poor', 'worst installation service'). There's limited discussion regarding warranties and specific care instructions.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

quartz,granite

How is the quality rated?

Excellent

⏱️What is the typical response time?

Installation duration varied (e.g., 2.5 weeks), some service interactions prompted calls outside of scheduled install times due to potential delays.

📝What are common complaints?

Installation issues/delays ('not ready', 'two trips', 'wasn't a very pleasing experience'),Technician performance ('great attitude...quality product but had to call twice to get issues resolved'),Quote/contractor accuracy/potential errors ('price just didn't seem correct'),Poor customer service experiences reported in separate reviews.

🛡️What warranties are offered?

Unknown

👥How is customer service rated?

Good

💰What about pricing?

Generally reasonable pricing and value for money was noted. Savings compared to other local fabricators was a factor for one customer. No negative pricing feedback was prominent, and positive quotes regarding price were repeated.

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