Granite Empire of Cincinnati

(4.2)
191 reviews

Granite Empire of Cincinnati Reviews

The reviews indicate a positive customer experience overall for Granite Empire, with many customers praising the variety of materials, helpful sales staff, and timely installation. The company offers both quartz and granite countertops and is noted for having knowledgeable staff. Pricing is considered competitive and good value. Issues are sometimes mentioned regarding installation speed and quality in some instances and communication or service from specific staff members, but these appear to be isolated cases rather than widespread problems. One review mentions delayed service due to unforeseen circumstances.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

quartz,granite

How is the quality rated?

Unknown

⏱️What is the typical response time?

Average response time from quote to install is several business days, potentially faster. One outage experienced official took approximately 9 days under unusual circumstances.

📝What are common complaints?

Installation errors (cuts, fit, finish),Long certification delay (approaching 10 weeks in one delayed case),Issues with customer service/staff responsiveness,Poor installation workmanship

🛡️What warranties are offered?

The reviews mention companies offering warranties or guarantees, though details regarding specific terms like length, coverage, or claims process are generally not explicitly stated by the reviewers.

👥How is customer service rated?

Unknown

💰What about pricing?

Customers find the pricing 'competitive', 'great', or 'on sale', adding to the value.

🔧Any care tips mentioned?

No care or maintenance tips for countertops are explicitly provided in the reviews.

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