Ark Depot
10649 Shady Trail, Dallas, TX 75220, USA
ICON GRANITE LLC. Reviews
The reviews consistently praise ICON Granite for excellent workmanship and installation, exceptional customer service provided by team members like Danny and Jocelyne, and high customer satisfaction with various materials and services. Quality is rated highly (Excellent), service responsiveness is prompt (often within 24 hours), and pricing is competitive. Common issues mention minor damage reported shortly after installation and very infrequent scheduling communication delays.
Summarized by Grok
Additional Information
What countertop materials are commonly used?
granite,quartz,stone
How is the quality rated?
Excellent
What is the typical response time?
Response time for service calls or queries is described as prompt, with some instances of same-day confirmation and completed projects scheduled within days. Danny often returns multiple times during the process.
What are common complaints?
Minor damage noted shortly after installation
What warranties are offered?
Not explicitly detailed in reviews, though general satisfaction with offering warranties or guarantees is implied, and one instance describes 'going above and beyond' for warranty-related work
How is customer service rated?
Excellent
What about pricing?
Pricing is described as great, competitive, very reasonable, and good value for money, often praised alongside quality.
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