
Next Day Countertops
6311 Erdman Ave, Baltimore, MD 21205, USA
Customer reviews highlight positive experiences with Mary and her team (employees recommended for sales but not named) regarding their knowledge, communication, speed, and installation quality. Common materials discussed include quartz, solid surfaces, and granite. Pricing is frequently mentioned as competitive and reasonable. The reviews note several issues, including pricing concerns for some (feeling it was too high compared to expectations), installation errors, unclear quotes, service failures (including a sink falling shortly after installation), and customer service problems (yelling, non-refundable deposits). Response time for service calls seems acceptable, with one negative experience involving extremely short call duration. The company is often recommended, but one review is one-star and mentions specific failures.
Quartz,Solid surface,Granite
Excellent
Generally prompt.
Installation errors (e.g., sink falling too soon or incorrect dimensions implied in estimate),Unclear or confusing quotes communicated to customer,Price issues (feeling the deposit or quoted price was high, or value didn't match price),Non-refundable deposits,Warranty limitations or lack of understanding regarding product/service failure,Delayed (though not always disapproved) response to initial quote call
Guarantee offered by company (duration not always specified in reviews, but recall mentions up to potentially 10 years, though some feel it doesn't cover certain failures)
Excellent
Generally competitive and affordable,Some customers feel prices were too high
Unknown based on this review set

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