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Premier Granite & Stone

(4.8)
22 reviews
+1 412-484-4924

Premier Granite & Stone Reviews

Premier Granite & Stone is a countertop supplier and installer with a reputation for high-quality materials like granite, quartz, and solid surface, based on customer reviews. They offer professional services, including selection, fabrication, and installation, with an emphasis on attention to detail and customer satisfaction. Reviews frequently mention fast response times for issue resolution, though pricing is noted as sometimes high but often providing good value. The company is known for reliable installation and durable products, but minimal details are shared about warranties. Potential customers may appreciate the company's expertise, though they should verify warranty terms before committing to a purchase.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Granite, quartz, and solid surface are mentioned most frequently. Reviewers specifically note the quality of granite slabs and the expertise in quartz and solid surface fabrication, with some praising the use of premium or over-grade materials when available.

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Quick or Professional. Reviews describe installation processes as expeditious and issue responses (e.g., after a mishap) as handled efficiently, with one instance fixing a problem in a day. However, no specific average times are provided, and convenience may vary based on location.

📝What are common complaints?

General dissatisfaction includes one instance where a competitor overcharged, leading to negative feedback on pricing. Potential delays or inconvenience due to location are mentioned, and while service is often praised, low details on warranties or care instructions are noted as minor drawbacks.

🛡️What warranties are offered?

No specific warranties or guarantees are explicitly mentioned in the reviews, though quality is consistently rated highly.

👥How is customer service rated?

Excellent

💰What about pricing?

Customers generally find the pricing to offer good value for the quality of materials and service, with some noting that comparable results can be found from similar-cost suppliers. However, one reviewer expressed frustration over being charged nearly twice as much for a small leftover piece compared to a competitor.

🔧Any care tips mentioned?

One review briefly suggests using coasters for heat sources and avoids oily foods to reduce slippage for granite countertops, emphasizing basic maintenance routines.

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