Rainbow Stone USA Inc

(3.8)
110 reviews

Rainbow Stone USA Inc Reviews

Customer reviews for this countertop supplier business highlight a mix of positive and negative experiences. Potential customers should note the availability of various materials like quartz (including Calacatta Jade and RTA) and slab options, with some praising low prices and great value. While many find the selection appealing and occasional service positive, there are significant complaints about errors in product or installation (e.g., wrong cuts, color mismatches), inconsistent customer service, and handling of issues by management. Response times for specific queries or service issues were not explicitly mentioned, but installation can sometimes be completed in one day. Warranties or guarantees are implied for products and installation but not detailed in reviews. Overall, the business is seen by some as a cost-effective supplier but with variable quality and customer service experiences depending on specific interactions or installation choices.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Quartz,Slab,Prefab

How is the quality rated?

Good

⏱️What is the typical response time?

Unknown

📝What are common complaints?

Incorrect measurements/cuts,Wrong product/color received,Poor customer service interactions,Lack of support for out-of-pocket issues,Inconsistent support

🛡️What warranties are offered?

Product and installation warranties implied but specifics not consistently detailed across reviews.

👥How is customer service rated?

Fair

💰What about pricing?

Favorable; customers frequently mention low prices and excellent value for money, with contractors finding it contractor-friendly.

🔧Any care tips mentioned?

Insufficient detailed care advice provided specifically by the business in the reviews.

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