USA Stone and Marble

(4.7)
31 reviews

USA Stone and Marble Reviews

Customer reviews for USA Stone highlight a generally positive experience, emphasizing excellent customer service and professional installation. Users praise the ease of working with representatives like Robin, McKenzie, and Pam, noting helpful guidance, clear communication, and product knowledge. The company is frequently lauded for its quality workmanship, large selection of materials including marble, granite, quartzite, and quartz, along with the convenience of offering fabrication, installation, and complementary products (like sinks and tiling) from a single source. While not explicitly mentioned regarding common delays or pricing concerns, one user raises an issue with unexpected invoice changes due to initial errors.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

granite,marble,quartzite,quartz

How is the quality rated?

Excellent

⏱️What is the typical response time?

Unknown

📝What are common complaints?

Invoice errors or unexpected changes (mentioned once)

🛡️What warranties are offered?

Free lifetime replacement for defective materials/fixtures (fits job and material), 1-year warranty for fabrication/installation (mentioned twice), described as a 'seasonal guarantee' in one review

👥How is customer service rated?

Excellent

💰What about pricing?

Priced 'fairly' (twice), 'comparable' to others

🔧Any care tips mentioned?

"The stone: ... we have a little care instruction for the marble/slate, like don't use acidic cleaners. Generally avoid any sort of hydrogen peroxide based cleaning."

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