Next Day Countertops
6311 Erdman Ave, Baltimore, MD 21205, USA
Big Brother's Marble & Granite Reviews
Customer reviews for Big Brothers, a countertop supplier, indicate predominantly positive experiences concerning the quality of countertops and installation, as well as customer service and professionalism across multiple transactions. Common materials requested or used include quartz, granite, marble, and quartzite, with installation services often praised for being timely and clean. Pricing is frequently mentioned as reasonable or competitive compared to competitors, though some negative reviews highlight isolated issues such as poor customer service, delayed responses in certain cases, and inadequate warranty support. For maintenance, specific care tips are not widely detailed in the reviews, though general advice for some materials like granite may be inferred. Overall, the business appears to offer reliable service with a mix of positive and negative feedback based on individual experiences.
Summarized by Grok
Additional Information
What countertop materials are commonly used?
quartz,granite,marble,quartzite
How is the quality rated?
Excellent
What is the typical response time?
Customers generally report prompt response times, with instances of rapid action for fixes (e.g., rush jobs) and timely completions (e.g., from templating to installation within days or a week). Negative reviews mention occasional delays but lack specific metrics, averaging around typical business response for repair services.
What are common complaints?
Poor customer service and communication from specific staff members (in one review).,Misleading quotes or inaccurate initial estimates.,Damaged surfaces (e.g., chipping) that may not have lasted or been fully resolved despite repairs.
What warranties are offered?
Guarantees for repairs are mentioned (e.g., repair services within days after damage), but specific warranty terms or duration are not detailed in the reviews. No explicit warranty information for defects or long-term coverage is provided.
How is customer service rated?
Good
What about pricing?
Feedback on pricing is generally positive, with multiple reviews noting competitive or cheaper rates compared to competitors and the big box store, offering good value for money. No explicit complaints about pricing are mentioned in the negative reviews, which focus instead on service aspects.
Any care tips mentioned?
No detailed care or maintenance tips are provided across the reviews, though one positive review references soapstone (which typically requires specific care like periodic oiling).
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