Design & Stone International (Cabinets and Countertops)

(4.3)
46 reviews

Design & Stone International (Cabinets and Countertops) Reviews

Based on the collected reviews, Design and Stone is a countertop supplier that has made an impression on many customers with its selection of materials, customer service, and installation. Positive comments frequently mention experienced staff (identified by different names and roles like designer, sales rep, project manager, and installation person), timely responses and service, professional interactions, quality of materials (such as real wood and granite) and competitive pricing. Some customers express strong satisfaction with employees like Amy, Alec, Heather or John, who received specific praise for their skills. Conversely, a smaller number of reviews report negative experiences, including unresponsiveness, unexpected price increases, issues with staff reliability and responsiveness, installation problems, and overall poor customer service encounters.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

granite,quartz,marble,real wood,particle board (circulated by one review as 'best prices in valley'),shaker style

How is the quality rated?

Good

⏱️What is the typical response time?

Unknown (varies, some reports of quick responses while others report inconsistent or delayed replies)

📝What are common complaints?

Unresponsiveness (staff not returning calls or emails promptly initially or in relation to ongoing projects),Unexpected changes to quotes or pricing after initial agreements,Staff failure to appear or communicate effectively (e.g., no-shows, pulling teeth for information),Poor execution or installation quality,Inept interactions within the broader office

🛡️What warranties are offered?

Unknown

👥How is customer service rated?

Unknown (experiences vary significantly between customers, with some praising service highly and others criticizing it as poor or inept)

💰What about pricing?

Positive from some customers regarding competitively priced, 'best prices', or 'reasonable quotes'. Negative feedback is less about pricing being too high but about experiencing financial problems during the process (liars, price changes).

🔧Any care tips mentioned?

Unknown (no relevant information about maintenance tips is contained within the provided reviews)

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