Serrano's Surfaces Kitchen Countertops Installation
5243 E Washington St, Phoenix, AZ 85034, USA
Desert Mountain Countertops Reviews
The reviews for Desert Mountain Countertops (DMC) are predominantly positive for the company. Customers frequently praise the quality of the countertops and installation workmanship, highlighting professionalism, excellent customer service from various staff members (mentioning names like Sara, Riki, Kim, John, Kim, Israel, Teresa, Luis, but not requiring attribution), adherence to promised timelines, clean work practices, and communication throughout the process. Praise is specifically noted for quartz (kitchen and bathroom) and granite (for wall applications) materials. While most praise the value and price, one review mentions being surprised by exceptional service and another highlights a specific, resolved issue regarding installation errors and a subsequent unexpected invoice charge. There is a suggestion of a 10-year finish warranty mentioned once, though a comprehensive guarantee is not prominently detailed across all reviews. Overall, the experience is detailed positively, noting a streamlined process made clear by knowledgeable staff.
Summarized by Grok
Additional Information
What countertop materials are commonly used?
Quartz,Granite
How is the quality rated?
Excellent
What is the typical response time?
Not explicitly quantified, but regularly praised for reliability and sticking to promised schedules.
What are common complaints?
Increase in invoice cost after initial payment/orders (issue noted once, not typical),Initial issues with installation that were resolved quickly (issue noted once, not typical)
What warranties are offered?
A 10-year finish warranty may be offered (mentioned once). No comprehensive guarantee or other specific warranties are explicitly detailed across reviews.
How is customer service rated?
Excellent
What about pricing?
Described as 'affordable', 'competitive', 'fair', and 'straightforward'. While value and price are consistently praised, one review expressed surprise at finding excellent service.
Any care tips mentioned?
No specific, detailed general care tips for countertops were extracted from the reviews. A general note was included regarding not cutting on quartz tops.
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