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Granite Expo - Emeryville

(3.4)
133 reviews
+1 510-652-8882

Granite Expo - Emeryville Reviews

Customer reviews for Granite Expo indicate a mixed experience. Potential customers praise aspects such as the selection of materials (particularly quartz and granite), the quality and appearance of the countertops, the smooth installation process, and the friendly customer service at times. Reviews highlight the ability to see large slabs and receive a clear understanding of the project costs before beginning. However, several negative reviews point towards instances of poor customer service, failures to deliver as promised on contracts (particularly regarding product matching), difficulties in communication, high transport costs for replacement items, and experiences interpreted as discrimination. Setup time appears minimal or none for standard jobs, with delivery noted. Most positive reviews reference a 10-year warranty being suggested or offered.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Quartz,Granite,Solid Surface (likely Corian or equivalent),Marble

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Unknown

📝What are common complaints?

Poor customer service and perceived rudeness,Incorrect products delivered (wrong stone, color, or material) despite contractual agreements,High costs or difficulties associated with replacement or rectification of defects (e.g., transport fees),Communication breakdowns (slowness, unwillingness to help),Experiences interpreted as discrimination based on ethnicity

🛡️What warranties are offered?

At least one reviewer mentioned a 10-year warranty was offered or discussed.

👥How is customer service rated?

Unknown

💰What about pricing?

Generally considered fair or good value for money (mentioned by several positive reviewers),Reports of high pricing for replacements and associated transport costs, exceeding value in specific cases (mentioned by two highly negative reviewers)

🔧Any care tips mentioned?

Specific tip provided was not applicable, but general 'deterrent use of harsh cleaners' was mentioned in one review, typically for quartz surfaces.

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