MSI Baltimore

The reviews present a mixed sentiment towards the countertop supplier MSI, with positive feedback focusing on the extensive inventory (including slabs and samples), helpful and knowledgeable staff (e.g., Lynda, Raul, Will), and the variety of material options available. Neutral feedback mentions the inventory level but with some concerns about price sensitivity. Negative feedback highlights instances of poor staff behavior (unprofessional, rushed) and potential issues with pricing transparency and perceived customer price protection. Customers generally noted the ability to pick out slabs directly from inventory, the use of an app for ordering and sample requests, and specific care instructions mentioned only in one review regarding maintaining a polished quartz finish.