Big Brother's Marble & Granite

(4.4)
39 reviews

Big Brother's Marble & Granite Reviews

Customer reviews for Big Brothers highlight numerous positive experiences, including professional customer service, knowledgeable staff, high-quality installations, and competitive pricing. Common materials mentioned include quartz, granite, quartzite, and soapstone. While the majority of feedback praises the company's work and reliability, some reviews contain complaints regarding adherence to initial quotes and delays in minor repairs. Overall, the business appears well-regarded for its professionalism and craftsmanship, though potential issues with customer service quality from specific instances or pricing discrepancies might require attention.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

granite,quartz,quartzite,soapstone

How is the quality rated?

Excellent

⏱️What is the typical response time?

Generally prompt; noted instances of delay in minor repairs (average 1-7 days for response/replacement) but overall service meeting expectations.

📝What are common complaints?

Adherence to initial quotes/pricing,Minor delays or lapses in service quality from specific instances

🛡️What warranties are offered?

Granite warranty typically covers scratches, chips, cracks, and seam issues,Repair services provided within a reasonable timeframe

👥How is customer service rated?

Excellent

💰What about pricing?

Generally positive feedback regarding competitive pricing, often lower than competitors or big box stores, but concerns raised about potential misquotes and initial pricing discrepancies not honored.

🔧Any care tips mentioned?

Customer care specialist advised using appropriate cleaners for soapstone countertops

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