
Serrano's Surfaces Kitchen Countertops Installation
5243 E Washington St, Phoenix, AZ 85034, USA
Customer reviews highlight a mixed experience with a supplier of building materials, particularly focused on countertops, but encompassing various product categories. Potential customers praise the low prices, vast inventory, and the 'bargain hunting' aspect, with some noting a significant markup via a 12% buyer's premium. While some report excellent value and quality alongside good service, others raise concerns about product defects, misleading sales tactics, customer service issues, and inconsistent price perception, including instances where it felt overpriced compared to retail. The business is described as a large, warehouse-style retailer with somewhat poor lighting and potentially overwhelming spaces, though a few specific staff members are occasionally praised.
Granite, Marble, Quartz
Fair
Unknown
Product defects (cracked countertops),Misleading sales tactics (fake sales prices),Poor customer service,Misrepresentation of warranties or guarantees,Installation issues or difficulties,Sensation of being overcharged after factoring fees
Unknown
Fair
Feedback on pricing is mixed. Some reviews strongly praise the low prices (often described as below retail, bargains, or good deals compared to chain stores), while others express disappointment that prices have increased or can feel overpriced, particularly after adding fees. Several reviews specifically mention the 12% buyers premium and its impact on pricing.
Unknown

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