RIDGEWOOD REDI-MIX / EXPRESS CONCRETE

(3)
22 reviews

RIDGEWOOD REDI-MIX / EXPRESS CONCRETE Reviews

Potential customers considering this countertop supplier business should be aware of both positive and negative aspects based on the reviews examined. On the positive side, the company has been acknowledged by some for providing good value, competitive pricing, and instances of professional, reliable service from drivers. However, several reviews highlight significant issues. These include frequent complaints about the poor quality of concrete countertops and delayed or missed delivery times (with one instance reporting a 7-hour delay and another up to 5.5 hours late). This supplier business often faces service-related problems such as vehicle damage to customer property by delivery drivers and breakdowns requiring factory intervention, which can lead to extended wait times. While the business interacts with channels like the BBB (Better Business Bureau) regarding some issues, they are not always seen as following through promptly. No specific details regarding warranties or care instructions for countertops were noted in the provided reviews.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Concrete

How is the quality rated?

Unknown

⏱️What is the typical response time?

Frequent complaints of very late or significantly delayed delivery; waiting times mentioned as long as 7 hours (or approx. 5.5 hours), delays noted during traffic.

📝What are common complaints?

Poor quality of concrete countertops.,Extremely late or missed delivery appointments (waiting times sometimes reaching 7 hours or more).,Actions by delivery drivers causing damage to customer property (specifically, a driver cracking a driveway).,Breakdowns of delivery vehicles necessitating factory intervention and causing delays.,Lack of communication or contact during the ordering or delivery process.,Poor company response to unresolved issues, even after escalation (e.g., BBB involvement).

🛡️What warranties are offered?

Unknown

👥How is customer service rated?

Unknown

💰What about pricing?

Positive feedback mentioned competitive prices and good value.

🔧Any care tips mentioned?

No specific care or maintenance tips for countertops were mentioned in the reviews.

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