ASSI Fabricators LLC

(4.2)
39 reviews

ASSI Fabricators LLC Reviews

Customers have mixed experiences with ASSI Fabricators, a countertop supplier often contracted through Home Depot or worked with directly. Positive reviews highlight high-quality craftsmanship with materials like granite, quartz, and marble; responsive staff; excellent installation for kitchen, bar, and vanity countertops; and professional coordination with contractors. They praise attention to detail, waterfall panels, back splashes, and use of remnants for custom pieces. Negative experiences include delays (e.g., 3 weeks for small vanity tops), poor communication, unresponsive customer service, misaligned installations, and insistence on proprietary clips over manufacturer's recommendations. Practical details include sourcing materials for residential and commercial use, but some advise against purchasing through big-box stores like Home Depot for better control over the process.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Granite, quartz, and marble are the most commonly mentioned or recommended countertop materials in the reviews, with some references to Corian for remnants used in custom pieces.

How is the quality rated?

Good

⏱️What is the typical response time?

Reviews indicate a typical or average response time ranging from slow and unresponsive (no responses to calls and emails throughout the process) to delays of about 3 weeks for fabrication and delivery, with some customers noting eventual resolution but overall dissatisfaction with timeliness.

📝What are common complaints?

The most common complaints include slow and unresponsive customer service (no responses to calls or emails), poor communication, installation issues such as misalignment of sink brackets, insistence on using proprietary clips instead of manufacturer's recommendations, delays in fabrication and installation, and coordination problems when dealing through third parties like Home Depot.

🛡️What warranties are offered?

No specific warranties or guarantees for countertops and installation are explicitly mentioned in the reviews.

👥How is customer service rated?

Good

💰What about pricing?

No direct feedback on pricing or value for money is provided in the reviews, though some imply frustration with the process when purchasing through Home Depot, suggesting it may not offer the best value compared to direct dealings.

🔧Any care tips mentioned?

No care or maintenance tips for countertops are mentioned in the reviews.

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