
Serrano's Surfaces Kitchen Countertops Installation
5243 E Washington St, Phoenix, AZ 85034, USA
Customer reviews for Design and Stone International are predominantly positive, highlighting many positive experiences with sales personnel (e.g., Alec, Amy, Heather), the variety of materials available (including marble, granite, quartz, real wood, maple, MDF, plywood), and the competitive pricing observed in several accounts. Installation is mentioned for several remodels, sometimes positively ('punctual, responsive and professional') and sometimes negatively (no-shows, 'absolute mess'). The selection for bathrooms alongside kitchens is noted as well. Conversely, a few negative reviews cite poor installation quality, unresponsive customer service post-purchase, and issues like inadequate follow-up, financing difficulty, pricing lies, and communication breakdowns, suggesting inconsistent customer service and occasional quality problems behind-the-scenes despite generally fine client-facing interactions.
Stone (Granite),Wood,Maple,Particle Board,MDF,Shaker,Quartz,Marble (Fantasy Brown noted),Plywood
Good
Varies significantly; some mention prompt responses (same day quotes, next day install), others cite long delays (two weeks for sales calls) and lack of follow-up.
Poor installation quality (described as 'mess', inattentive, time-consuming, not completed on schedule),Inconsistent or unresponsive customer service (long delays in response, office unable to provide information, fired after complaint),Issues with the sales process (quotes potentially not accurate or clear, financing difficulty),Hidden costs
Enterprise related guarantees involved (e.g., completion of work like demo custodated, backed by management),Quotes typically include details for granite, quartz, cabinets, demo, and measurements
Unknown (Reviews offer conflicting views - rating components range from excellent (personnel) to poor (response time, communication, honesty) with samples of handling difficult clients)
Generally presented as competitive or best value in multiple positive reviews ("reasonably priced", "best prices",="lower than competitor") but also where financing was restricted and prices were noted as requiring extra payments or dealing with hidden costs, and other recommendations noted price as a limiting factor.
None mentioned in the provided reviews.

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