MSI Phoenix

(3.8)
261 reviews
+1 602-393-6330

MSI Phoenix Reviews

Reviews predominantly highlight positive experiences, praising the extensive selection of materials, excellent customer service, and the quality of countertops and installation. Customers frequently mention the ease of service, the knowledgeable staff, and prompt delivery. However, some reviewers note inconsistencies such as delayed follow-up communication or pricing structure complexities depending on the sales associate or distributor.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Quartzite,Concrete,Concrete/Ceramic Slab,Quartz,Marble,Granite,Calypso Ash,Stone

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Good (typically fast)

📝What are common complaints?

Delayed follow-up communication after purchase,Confusion between showroom availability and warehouse stock,Discrepancies in pricing based on distributor/associate,Lack of commitment to assisting do-it-yourself or direct homeowner transactions,Subjective or inconsistent service experiences reported

🛡️What warranties are offered?

No specific warranty details are consistently provided across reviews, though one reviewer mentions a 1-year warranty applicable to the cosmetic finish sealant specifically.

👥How is customer service rated?

Good

💰What about pricing?

Prices are noted to be competitive, but one reviewer expressed confusion due to pricing structure depending on the specific sales associate or the customer's distributor.

🔧Any care tips mentioned?

Informal tips specifically mentioned include maintaining concrete countertops by avoiding the use of a wire brush, sanding the surface anytime acid is used on the stone, and applying paste wax periodically.

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