Factory Plaza, Inc

(4.7)
833 reviews
+1 630-616-9999

Factory Plaza, Inc Reviews

Customer reviews for Factory Plaza display a mixed feedback experience. A significant portion of reviews (positive) praise excellent workmanship and installation, high-quality materials (granite, quartz, quartzite, laminate), prompt service, friendly customer service representatives like Thomas and Greg, and competitive pricing that appears efficient. Reviews highlight courteous, professional, and careful installation crews who clean up thoroughly. Emphasis is also placed on good communication and customer service, particularly from individuals like Thomas and Greg. However, there is a strong minority of negative reviews (negative) which report severe durability issues (chipping, yellowing) with materials received and experience significant delays in customer service response and follow-through by the company.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Quartz,Granite,Quartzite,Laminate

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Not specified for positive experiences; Negative reviews report slow responses and lack of follow-through.

📝What are common complaints?

Installation delays,Slow customer service response/follow-through,Severe chipping or durability issues with materials,Discoloration (yellowing)

🛡️What warranties are offered?

Not clearly specified or confirmed in reviews. Mentioned only in context of a negative review where warranty claims were not honored.

👥How is customer service rated?

Good

💰What about pricing?

Generally described as 'affordable', 'efficient', 'very fast and affordable', and good value for money.

🔧Any care tips mentioned?

No specific care or maintenance tips were provided in the reviews beyond general expectations of the materials' typical care requirements.

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