Granite Transformations of Greater Phoenix

(4.7)
222 reviews

Granite Transformations of Greater Phoenix Reviews

Customer reviews for Granite Transformations, a countertop supplier business, provide a mix of positive and negative feedback. Several customers highlighted positive experiences, praising the professionalism and expertise of sales team members, office staff, and installers, noting high-quality results and excellent customer service. Others reported satisfaction with specific aspects like the 'no tear out' system for travertine installations and quick turnaround times. However, some reviews expressed disappointment, primarily related to issues with installation quality, specifically seam work. The reviews generally mention timely updates on project status, though specific durations aren't consistently detailed. Queries from customers were often addressed adequately by team members.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Customers mentioned granite, travertine (in relation to avoiding demo), and tile as materials for countertops.

How is the quality rated?

Good (mentioning excellent craftsmanship for some, while poor quality is reported for specific installation aspects).

⏱️What is the typical response time?

Reviews specifically mention being kept informed about scheduled dates, but do not provide explicit or frequent commentary on the duration of response times for service calls.

📝What are common complaints?

The most prominent criticism mentioned in reviews is related to installation quality, specifically citing issues with seams in countertops (described as 'very obvious' and 'not done well'), and instances where work was completed unsatisfactorily, leading to disappointment.

🛡️What warranties are offered?

No warranties or guarantees for the countertops or installation are explicitly mentioned in the provided reviews.

👥How is customer service rated?

Unknown (While service is praised in positive reviews, complaints focus on the outcome/quality of work rather than service delivery. No general rating pattern emerges specifically for customer service interactions like responsiveness or helpfulness).

💰What about pricing?

No direct feedback about pricing or perceived value for money is explicitly mentioned in the reviews.

🔧Any care tips mentioned?

No care or maintenance tips for countertops are mentioned in the provided reviews.

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