Smokey Mountain Tops

(4.7)
71 reviews
+1 615-331-8786

Smokey Mountain Tops Reviews

Customer reviews for Smokey Mountain Tops, a countertop supplier, predominantly highlight highly positive experiences. Customers praise the professionalism and friendliness of staff members, the quality and beauty of the countertop installations (particularly quartz and granite), and the excellent customer service, which includes design assistance and timely follow-ups for issues. While the reviews do not explicitly mention pricing, multiple customers indicate willingness to pay more for quality work and installation. One instance of minor follow-up service was also noted. There is, however, one isolated complaint regarding missing caulk upon installation.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

granite,quartz

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Reviews typically focus on installation timing rather than immediate response time for service calls, noting delays as a 'largest issue' but generally praising efficiency. One review specifically mentions prompt follow-up for a minor problem after hours.

📝What are common complaints?

Missing caulk at installation

🛡️What warranties are offered?

No explicit information regarding warranties or guarantees for either the material or installation is mentioned in the provided reviews.

👥How is customer service rated?

Excellent

💰What about pricing?

A few customers imply or state a willingness to pay more for high-quality work, installation expertise, and excellent service (e.g., 'premium', 'willing to pay a premium').

🔧Any care tips mentioned?

None

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