The Stone Collection - Phoenix

(4.7)
32 reviews

The Stone Collection - Phoenix Reviews

Customer reviews highlight The Stone Collection's extensive slab yard and inventory, featuring a wide range of materials including Quartzite, Granite, Marble, and Natural Stone. While the quality of stone is generally praised, one user notes a mismatch between online collections and inventory availability. Most customers report positive experiences with customer service being helpful, knowledgeable, and going above and beyond, offering quick responses, professional estimates, and tailored advice. However, there are conflicting reports on pricing, with some praising fair prices and others noting that certain materials might be more expensive than expected or that some items don't match forecasts. One review mentioned care tips involving immediate spill cleanup and using stone-safe cleaners. Overall, feedback emphasizes the company's helpful staff and extensive inventory.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Quartzite, Granite, Marble, Natural Stone.

How is the quality rated?

Excellent

⏱️What is the typical response time?

Unknown

📝What are common complaints?

Poor customer service attitude (condescending and rude staff).

🛡️What warranties are offered?

No specific warranties mentioned in the reviews.

👥How is customer service rated?

Excellent

💰What about pricing?

Some mismatch between online forecasts/inventory sheets and actual availability/slab affordability (clients advised to verify match). Some may find certain stones costly.

🔧Any care tips mentioned?

Clean spills immediately, use stone-safe cleaners, avoid acidic substances.

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