Design & Stone International (Cabinets and Countertops)

(4.3)
46 reviews

Design & Stone International (Cabinets and Countertops) Reviews

The reviews indicate a generally positive experience with the supplier, praising aspects such as professionalism, customer service, quality of materials (like quartz, granite, and marble), and reasonable pricing. Customers frequently mention positive interactions with staff members like Amy, Heather, Alec, and John, highlighting their responsiveness and expertise. There are mentions of various services including cabinets and countertops fitting bathroom, kitchen, and rental properties. However, some customers expressed significant dissatisfaction with delayed responses from staff, communication breakdowns post-purchase, and issues related to pricing accuracy or responsiveness during the contracting phase.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Quartz,Marble,Granite,Solid Maple,Real Wood,Laminates

How is the quality rated?

Excellent

⏱️What is the typical response time?

Generally Fast (prompt assistance, quick quote, responsive to initial contact)

📝What are common complaints?

Lack of responsiveness to calls/emails/messages,Unprofessional or untimely installation,Inaccurate or changed pricing,Inept customer service and office communication,Hidden fees

🛡️What warranties are offered?

Warranties are mentioned for cabinets and countertops (quality and workmanship), though specific details are not provided in the reviews.

👥How is customer service rated?

Excellent

💰What about pricing?

Generally considered reasonable, best, or value for money. However, some concerns are raised about hidden fees, price changes during sales, and higher overall project costs depending on finishes and demolition.

🔧Any care tips mentioned?

No care or maintenance tips are mentioned in the reviews.

Other Countertop Providers in Phoenix

The Yard

The Yard

(5)

21846 N 21st Ave, Phoenix, AZ 85027, USA