Factory Plaza, Inc

(4.7)
833 reviews
+1 630-616-9999

Factory Plaza, Inc Reviews

Customer reviews for Factory Plaza indicate a range of experiences, with many praising the professionalism, installation quality, and customer service provided, often mentioning specific individuals. Some reviews highlight dissatisfaction with countertop quality (reporting issues like chipping and yellowing) and complaints about unprofessional behavior and follow-through from other customers. The business is noted for speed, efficiency, and affordable pricing by some reviewers. Material options include granite, quartzite, quartz, and another unspecified material. Installers mentioned in positive reviews include Bob, Greg, and David, while sales personnel often mentioned include Thomas and Maciek. Care or maintenance tips were mentioned in a few reviews, emphasizing caution around heavy objects and potentially sharp tools.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

granite,quartzite,quartz,a different material not otherwise specified

⭐How is the quality rated?

Mixed: Some reviews praise quality and installation (Outstanding, exceeded expectations, great job, excellent finish), while others criticize it as "TERRIBLE" and reporting premature failure (chipping, yellowing).

⏱️What is the typical response time?

Times mentioned as fast, efficient, and quick. One complaint noted a negative response experience involving long call gaps.

📝What are common complaints?

Unprofessional behavior,Rudeness,Stressful project experience,Countertop damage (chipping, yellowing) reported by some users,Poor follow-through and non-return of calls

🛡️What warranties are offered?

Warranties or guarantees were not detailed in the provided reviews.

👥How is customer service rated?

Mixed: Descriptions range from excellent service, helpful staff, and "top-notch" operations (Thomas, Greg - Project Manager, Olga, Maciek) to extremely poor service and lack of follow-through.

💰What about pricing?

Feedback includes mentions of "affordable", "reasonable", "cheap prices", and "can't beat their prices", suggesting value for money is often perceived positively by reviewers.

🔧Any care tips mentioned?

Cautiousness with heavy objects and avoiding use of sharp knives directly on the surface if damage is a specific concern raised by the reviewer.

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