Stone City

(4.3)
98 reviews
+1 773-533-9806

Stone City Reviews

The reviews provide feedback on the services of Stone City, a countertop supplier business. The provider has been in operation since 1995 according to one review. Mentioned materials include granite, quartz, marble, wood, and potentially a hard-to-find one. Most reviews highlight positive aspects such as professional staff, installation teams, variety in selection, delivery speed, and customer service, along with praise for the quality and appearance of the countertops and installation work. However, several reviews also point towards significant negatives, including installation errors, issues with product consistency/mismatch, billing problems, and subpar customer service experiences.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

granite,quartz,marble,wood,hard-to-find material,Tajmahal quartz

⭐How is the quality rated?

Good

⏱️What is the typical response time?

Varying reviews mention timely service in some instances, but a period of excessive delay is reported, suggesting inconsistency.

📝What are common complaints?

Installation errors,Product inconsistency/mismatch between samples and final product,Billing issues (overcharging, not matching quotes),Inconsistent customer service experience

🛡️What warranties are offered?

No specific details about warranties or guarantees were explicitly mentioned in the reviews.

👥How is customer service rated?

Mixed. Several reviews praise exceptional customer service, while others criticize it as poor or 'horrendous'.

💰What about pricing?

Some reviews indicate receiving a good price or feeling they got a good deal. Specific mentions of overcharging or price shock were not consistent across reviews.

🔧Any care tips mentioned?

No care or maintenance tips for countertops were mentioned in the reviews.

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