Stone City

(4.3)
98 reviews
+1 773-533-9806

Stone City Reviews

Reviews for Stone City, a countertop supplier, span over two decades of operations and mention various staff members, including Sara, Kristeen, Kristen, and George. Positive feedback highlights the professionalism of installers, the expertise of sales representatives, fast delivery, high-quality materials, an extensive selection, and excellent customer service. Negative feedback, primarily critiquing George and his team, describes installation errors, product misrepresentation between showroom and delivery, significant damage during transit, poor communication, and delayed service. Multiple reviews commend long-term relationships and overall satisfaction despite isolated incidents.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Custom Tajmahal honed marble (mentioned explicitly),Stone material (specific type hard to ascertain, implied in positive reviews),Quartz (mentioned for potential counters),Granite (implied as general supplier type) - note: 'Stone' likely encompasses various natural stones including granite and marble.

⭐How is the quality rated?

Mixed (Excellent, Good, Fair/Poor)

⏱️What is the typical response time?

Amount of time not explicitly quantified; reviews comment on factors like promptness ('timely and seamlessly', 'super-fast delivery'), lack of excessive waiting, and on-time scheduling, but no average timeframe is provided.

📝What are common complaints?

Poor installation: Incorrectly measured materials, items left unsecured for extended periods, seams present due to incorrect materials or measurements.,Product inconsistency: Showroom display differing from home delivery.,Damage during transit/failure of personnel.,Poor communication/service: Slow response, misaligned priorities, described as 'HORRIBLE' customer service in one instance.,Issues with specific staff members: Primarily George and (possibly) his team, indicating variability based on interaction.

🛡️What warranties are offered?

No explicit information about warranties or guarantees offered as a standard or specifically mentioned in any review (both positive and negative) is available.

👥How is customer service rated?

Mixed (Excellent, Good, Fair/Poor)

💰What about pricing?

Generally perceived as offering good value, fair pricing, an enormous selection, and in one instance a 'really good deal'.

🔧Any care tips mentioned?

No specific care or maintenance tips tailored to their products are mentioned in the reviewed text.

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