Next Day Countertops
6311 Erdman Ave, Baltimore, MD 21205, USA
Big Brother's Marble & Granite Reviews
Reviews indicate a generally positive experience with the business, mentioning professionally conducted installations, responsive service, and good quality finishes for various countertop materials. Repair services were often praised for being prompt and effective. However, several reviewers reported significantly negative experiences, citing issues such as poor customer service, slow installation (contrasted with highly responsive fixers), misleading quotes, and problematic scheduling or measurement errors. Overall, the business is praised for its expertise and customer support by some, while receiving warnings about potential service failures by others, though specific material details are not always provided in negative reviews.
Summarized by Grok
Additional Information
What countertop materials are commonly used?
Quartz,Granite,Quartzite,Soapstone
How is the quality rated?
Excellent
What is the typical response time?
Generally prompt, particularly noted for quick fixes when issues arise or for completed installations when managed effectively. Some positive reviews contrast this with initial scheduling difficulties described as slow elsewhere.
What are common complaints?
Poor customer service (hostile, rude, unprofessional),Misleading initial quotes or unpredictable pricing,Landline on-site measurement not thorough enough (missing sink details),Confusion or miscommunication regarding the scheduling process between online appointments and showroom interactions,Discrepancies between quote and final cost
What warranties are offered?
Repair services for damages, as evidenced by quick turnarounds for chipped edges,Mid-term warranty implied for workmanship, as repairs are performed
How is customer service rated?
Unknown
What about pricing?
Generally considered reasonable or lower than competitors (one review mentions 'considerably less' than competition),One reviewer experienced a 'misleading quote'
Any care tips mentioned?
Care for remnants (implied for soapstone fireplace pad),Mentioned regarding granite selection and estimation needs
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