Factory Plaza, Inc

(4.7)
833 reviews
+1 630-616-9999

Factory Plaza, Inc Reviews

Customer reviews for the countertop supplier provide a range of experiences highlighting both positive and negative feedback. Positive aspects include high satisfaction with quality, professional installation, helpful customer service, and efficient processes. Negative aspects include complaints about installation damage (chipping and discoloration) and slow response times. The business offers various materials like granite, quartz, and quartzite, with most reviews expressing satisfaction with the overall results and service, though a few report significant issues with durability or follow-up communication.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Granite,Quartz,Quartzite

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Some reviews mention delays of months for follow-up, but generally responses or scheduling are next day or same-day.

📝What are common complaints?

Installation damage (chipping),Discoloration (yellowing),Slow follow-up,Poor workmanship (rare in positive reviews)

🛡️What warranties are offered?

No specific warranties or guarantees are mentioned in the provided reviews.

👥How is customer service rated?

Good

💰What about pricing?

Pricing is generally described as affordable and efficient for the quality received.

🔧Any care tips mentioned?

No specific care or maintenance tips for countertops were mentioned in the provided reviews.

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