Stone City

(4.3)
98 reviews
+1 773-533-9806

Stone City Reviews

Customer reviews for Stone City highlight a strong positive reputation based on testimonials about professional installation, quality countertops, and helpful customer service over nearly 30 years in business. Most feedback describes a smooth experience with timely project completion and high satisfaction with the aesthetic results. However, a small number of negative reviews flag serious issues with installation accuracy, customer service consistency, product delivery problems, and potential overcharging. The business offers a wide selection of countertop materials including natural stones and engineered quartz, though specifics like warranty details were not consistently mentioned.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Quartz, Taj Mahal Marble, Stone/Granite, Caesarstone, Silestone, Cambrock, Roden stone, Azul stone, Tiger eye.

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Typically timely ("timely" described multiple times), installation completion often praised as prompt; however, delivery delays ("delivery took forever") were reported in one negative review.

📝What are common complaints?

Incorrect initial measurements leading to installation errors (e.g., unattached stone pieces, seams), products not matching website/showroom samples, slow/unresolved customer service, safety hazards during uncorrected installation issues, overcharging.

🛡️What warranties are offered?

No specific warranty details were mentioned across reviews.

👥How is customer service rated?

Unknown

💰What about pricing?

Positive for getting a good deal from one salesman; negative for being overcharged.

🔧Any care tips mentioned?

No specific care or maintenance tips for countertops were mentioned in the reviews.

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