United Marble & Granite Company

(4)
76 reviews

United Marble & Granite Company Reviews

Customer reviews highlight a range of experiences with United Marble & Granite, a business specializing in countertop fabrication and installation. Positive reviews frequently commend excellent customer service, professional staff knowledgeable about products, the quality of materials (especially granite and quartz), timely scheduling and installation, and the aesthetic and durability results. Installation experiences are mixed; many report happy customers with careful work, but some mention negative experiences, including product damage (scratches, wall damage) and concerns about misrepresentation ('bait and switch') or delays. The business carries various materials like granite, quartz, Silestone, and remnants, and offers warranties for products and installation, typically ranging from 1 to 5 years. Potential customers can expect personalized service and a selection of high-quality materials but should be aware of the possibility (though not ubiquitous) of installation errors or service missteps.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

granite,quartz,Silestone,remnants

How is the quality rated?

Excellent

⏱️What is the typical response time?

On time / Timely / No specific mention of long delays for scheduling in positive reviews; resolution requested in negative reviews was not explicitly chronologized.

📝What are common complaints?

Damage during installation (scratches, wall damage),Issues with scheduling/initiation (products late, multiple contacts needed in one review),Discrepancies in material (bait and switched materials)

🛡️What warranties are offered?

Multiple years - Reviews mention warranties ranging from 5 years to "lifetime" for some granite products; some reviews explicitly state a 3-year warranty or guarantee was provided (specific mention for granite in one review).

👥How is customer service rated?

Excellent

💰What about pricing?

Reasonable prices mentioned by several customers; one customer specifically noted their prices as reasonable. No explicit mention of negative pricing experiences in positive reviews, but contrasted with recent poor experience.

🔧Any care tips mentioned?

No specific tips beyond general care under the 'quality' point implying durability/durability

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