Austin Stone Works

(4.9)
27 reviews

Austin Stone Works Reviews

Customer reviews for Austin Stone Works (Austin Stone Works) predominantly express high levels of satisfaction with the company's services for countertop fabrication and installation. Reviewers frequently praise aspects such as customer service (notably individuals like Kim Hauger, Judi, and Ryan), the quality of the countertops, precision of work (accurate measuring, professional installation), and exceptional customer service from start to finish. They also highlight quick response times, careful installation practices, thorough communication, and competitive pricing. One review mentions receiving the best price across various options. The majority of reviews are very positive, although one reviewer expresses dissatisfaction with a recently acquired management team.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

granite,marble

How is the quality rated?

Excellent

⏱️What is the typical response time?

Unknown (only positive examples of quick responses mentioned)

📝What are common complaints?

The business was sold, and the new owners are described as pushy and unsympathetic when addressing a post-installation issue (guarantee/finance question).

🛡️What warranties are offered?

Mentioned only in the context of Kim Hauger quoting extended warranties, no specifics provided.

👥How is customer service rated?

Excellent

💰What about pricing?

Competitive price and/or best price for the quality offered was frequently mentioned by reviewers.

🔧Any care tips mentioned?

No care or maintenance tips were specifically mentioned for countertops.

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