Travertine Artisans

(3.9)

31 reviews

Travertine Artisans Reviews

Reviews reflect a mixed experience with Travertine Artisans, a Texas-based countertop fabrication and installation service. Positive aspects highlighted include professional communication (notably with Ruben and Jennifer), punctuality of install crews, quality installation work, skilled fabrication even with sourcing unique materials, selection of various materials (marble, granite, quartz, travertine, porcelain, countertop sinks), customer service responsiveness in some instances, reasonable pricing, and provided care tips. However, negative experiences, predominantly from a few reviews, mention unhappy customers who cite being ignored, poor follow-through on promises, delays exceeding quoted timelines (sometimes significantly), disrepair (like broken laminated edges), perceived poor workmanship (e.g., incorrect mitring, leveling issues), billing concerns, and explicit negative statements warning future customers. Multiple reviews also reference warranties, with some dissatisfaction when promises went unfulfilled.

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🌳What countertop materials are commonly used?

Marble,Granite,Quartz,Travertine,Porcelain

⭐How is the quality rated?

Good

⏱️What is the typical response time?

Some reviews mention delays beyond initial promises/pacing (mentioning weeks) or being ignored/unresponsive, while others praise punctuality and professional service; average not explicitly stated but implies variability of up to potentially over a month.

📝What are common complaints?

Poor follow-up (not returning calls promised),Work not completed as promised (delays, items not finished),Disrepair after installation (broken lamination),Poor workmanship (incorrect mitring, leveling issues),Perceived misrepresentation/promised timeline not met

🛡️What warranties are offered?

Explicit mention of a service warranty in the very negative reviews.,A positive review mentions the company sticking by their word, which implicitly relates to warranties/satisfaction but is not a direct listing.

👥How is customer service rated?

Fair

💰What about pricing?

Prices are generally described as reasonable or offered without quotes upfront in one instance, suggesting positive value, but no specific praise beyond 'reasonable' or 'priceless' context (like quality).

🔧Any care tips mentioned?

Avoid using baking soda with regular cleaning, using-neutral-pH-cleaners-only (mentioned in a positive review)

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