Big Brother's Marble & Granite

(4.4)

39 reviews

Big Brother's Marble & Granite Reviews

Customer reviews for the countertop supplier highlight a mix of positive and negative experiences. Positive comments praise professional, responsive, and knowledgeable staff; high-quality installations; friendly service; fast turnarounds; competitive pricing; and good value. Negative reviews point to issues with responsiveness (delays and poor communication), installation quality (botched jobs and failures to meet deadlines), customer service (attitude and dishonest practices), and encouragement to seek alternative suppliers.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Quartz,Granite,Soapstone,Marble (recommended by a contractor),Quartzite

⭐How is the quality rated?

Good

⏱️What is the typical response time?

Generally fast; one negative review mentions an estimate was given but installation fell behind schedule.

📝What are common complaints?

Poor responsiveness/delays in scheduling/installation,Negative customer service experiences (attitude, tone, communication breakdowns),Installation quality issues,Inaccuracies in estimates/hiring,Damage during or after installation

🛡️What warranties are offered?

Mentioned repair services (e.g., chipped repair, fixing a piece that didn't fit).

👥How is customer service rated?

Unknown

💰What about pricing?

Generally favorable; described as competitive, reasonable, good value for money, and less expensive than big box stores or competitors.

🔧Any care tips mentioned?

Soapstone countertops require periodic reapplication of sealer.

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Big Brother's Marble & Granite

Big Brother's Marble & Granite Reviews

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