MSI Phoenix

(3.8)
261 reviews
+1 602-393-6330

MSI Phoenix Reviews

The reviews reflect a mix of positive and negative experiences for MSI. Most customers praise the wide selection of materials, positive customer service interactions with specific staff members (like Chris Levario, Laura Perez, Johnny Bumann), and the overall quality of the products and installation. However, some reviews mention past complaints related to inventory availability, billing confusion, and instances of negative customer service from other staff members. The business is known for its large warehouse/slab display requiring hard hats for safety.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Quartzite,Quartz,Granite,Tiles,Slabs

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Unknown

📝What are common complaints?

Inconsistent slab availability and stock information,Poor customer service from some sales staff (rudeness),Billing confusion and perceived bad faith regarding stock replacement,Different pricing based on distributor

🛡️What warranties are offered?

Unknown

👥How is customer service rated?

Unknown

💰What about pricing?

Reviews mention pricing confusion (depending on distributor) and perceived upselling (with contradicting notes on being sold down rather than up) but generally positive feedback on value exists alongside concerns from others.

🔧Any care tips mentioned?

Unknown

Other Countertop Providers in Phoenix

The Yard

The Yard

(5)

21846 N 21st Ave, Phoenix, AZ 85027, USA