Next Day Countertops
6311 Erdman Ave, Baltimore, MD 21205, USA
Rock Tops Fabrication Reviews
Customer reviews for Rock Tops primarily focus on positive experiences, highlighting exceptional customer service, professionalism, and the quality of materials like quartz, marble, and granite. Most positive reviews mention impressive craftsmanship and installation quality, often comparing their experience favorably to competitors like big-box stores. The reviews include both excellent testimonials praising the staff's knowledge and helpfulness throughout the process as well as some critical comments regarding scheduling delays, perceived high price points, and isolated instances of suboptimal work or customer service. No general warranty information is stated in the reviews.
Summarized by Grok
Additional Information
What countertop materials are commonly used?
marble,quartz,granite
How is the quality rated?
Excellent
What is the typical response time?
Multiple reviews indicate installation teams typically arrive on time, and projects were generally accepted within 48 hours.
What are common complaints?
Scheduling delays (misalignment of appointments or unexpected downtime, leading to stress on the customer side).,High price point or expensive materials (like calacatta marble).,In one review, a mismatch occurred with pre-approved material when the team swapped slabs.,Variable customer service experience (one review explicitly states dissatisfaction).
What warranties are offered?
Unknown
How is customer service rated?
Excellent
What about pricing?
Some reviews comment negatively on the price or cost of specific materials (especially marble), while others (positive) indicate high quality or value, with one review not reporting general pricing feedback.
Any care tips mentioned?
No general care or maintenance tips for countertops are mentioned in any review.
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