Smokey Mountain Tops

(4.7)
71 reviews
+1 615-331-8786

Smokey Mountain Tops Reviews

Customer reviews for Smokey Mountain Tops primarily highlight high satisfaction with their countertop services, particularly for quartz and granite installations. Many customers praise the quality of the materials, the professional and friendly nature of the staff and installers, efficient communication, and excellent customer service. A selection of beautiful countertops is noted, along with good value for the cost, often considered premium but worth the investment. Potential issues mentioned include a clamp left behind during installation, difficulties with a previous granite countertop edge, and a denied warranty claim, suggesting some projects have faced minor hiccups despite overall positive experiences. The business offers common materials like quartz, granite, and laminate, along with free delivery.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

quartz,granite,laminate composite

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Generally positive feedback regarding prompt service calls, quick response during and after installation (including rapid handling of a minor issue), and efficient project completion.

📝What are common complaints?

Minor installation issue (clamp left behind),Initial issues with a previous piece of granite edge durability,Complex project management challenges during remodels (not necessarily SMT's fault),Potential warranty claim denial

🛡️What warranties are offered?

Multiple reviews mention or imply the possibility of lifetime warranties, often contingent on the sales agreement or the specific material chosen (though verification with sales seems routine).

👥How is customer service rated?

Excellent

💰What about pricing?

Customers acknowledge the premium pricing without hesitation, largely due to satisfaction with the perceived quality, workmanship, selection, and overall value for money.

🔧Any care tips mentioned?

Specific maintenance tips like sealing granite edges (when appropriate) are mentioned in reviews, suggesting they may be part of the sales or after-sales communication for certain materials.

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