Big Brother's Marble & Granite

(4.4)

39 reviews

Big Brother's Marble & Granite Reviews

Customer reviews for Big Brothers highlight a mix of positive and negative experiences. Typical turnaround times reported are 1-3 weeks for standard jobs, with urgent repairs handled quickly via rush services. Staff are frequently described as knowledgeable, professional, and polite, while installers are noted for quality workmanship and leaving the site clean. Pricing is viewed as competitive or reasonably priced, but not always the cheapest in the market. Some customers report positive experiences with warranties and installations, while others complain about high prices, installation scheduling issues, and poor customer service from certain interactions. Care tips for countertops were not mentioned in any of the reviews.

Summarized by Grok

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🌳What countertop materials are commonly used?

quartz,granite,quartzite,soapstone

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Installations typically completed within 1-3 weeks. Faster response times reported for addressing service issues.

📝What are common complaints?

High prices,Installation scheduling issues,Poor customer service,Warranties or guarantees not honored as expected

🛡️What warranties are offered?

Some reviews mention 10-year warranties for the countertops or include warranty coverage for installation, though specifics are not detailed. At least one website is highlighted as not offering warranties.

👥How is customer service rated?

Good

💰What about pricing?

Some reviews mention good value for money and competitive pricing, while others note the granite installers were cheaper than competitors, and specific reviews on other sites ('2nd Chance') indicate potentially high prices.

🔧Any care tips mentioned?

Other Countertop Providers in Baltimore

Big Brother's Marble & Granite

Big Brother's Marble & Granite Reviews

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