Factory Plaza, Inc

(4.7)
833 reviews
+1 630-616-9999

Factory Plaza, Inc Reviews

Customer reviews for this countertop supplier business highlight a mix of positive and negative experiences. Potential customers report receiving high-quality materials for various surfaces (granite, quartzite, quartz, durable laminates) with excellent installation and overall service in many cases. The business generally has skilled and professional staff. However, some reviews note slow or unresponsive customer service, installation damage (e.g., chipping), faded finishes, and high initial payment expectations. The company emphasizes affordable pricing and efficient service.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Granite, quartzite, quartz (including specific types like quartzite), and durable laminates/plastic surfacing are the most frequently mentioned materials.

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Several reviews mention negative feedback regarding slow response times, delayed callbacks, and long waits for resolution or follow-up, with one review stating 'months' for issue resolution.

📝What are common complaints?

Unprofessional behavior from staff, rude interactions, delays in project completion and callbacks, installation damage (chipping, cracking, fading, yellowing), quality concerns with materials (e.g., rapid deterioration), and high initial payment expectations before work begins are the most common complaints.

🛡️What warranties are offered?

Warranties or guarantees appear to be discussed or offered during the sales process for materials like granite and installation, often involving countersignatures, though specifics like duration (e.g., 10 years) are not uniformly detailed in the reviews.

👥How is customer service rated?

Excellent

💰What about pricing?

Customer service representatives for Factory Plaza are consistently praised as helpful, making the process easier and generally providing a pleasant customer experience.

🔧Any care tips mentioned?

For spills, especially dark stains, cleaning with vinegar and water is recommended. For granite, attention to cuts and using wood utensils may be suggested to prevent scratches.

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