Next Day Countertops
6311 Erdman Ave, Baltimore, MD 21205, USA
US Granite Marble Quartz Countertops Reviews
Customer reviews for US Granite Marble highlight predominantly positive experiences with the company's product quality and customer service. Practical details include a wide selection of materials such as granite, marble, and quartz, installation services that integrate with cabinet and plumbing work, and competitive pricing. Reviewers frequently comment on quick quote appointments (as short as 15 minutes) and efficient installation timelines, averaging under two weeks. However, some negative feedback notes issues with product defects (e.g., dented surfaces, mismatched slabs), which may relate to warranty after expiration, and instances of unprofessional or impersonal customer service that detract from the overall customer experience.
Summarized by Grok
Additional Information
What countertop materials are commonly used?
granite, marble, quartz
How is the quality rated?
Excellent
What is the typical response time?
Average quote appointments are brief (e.g., 15 minutes), with installation response ranging from immediate to several weeks after selection.
What are common complaints?
Defective installations (e.g., dents, crooked countertops, mismatched slabs after ordering); warranty issues where product support is not upheld; unprofessional or unresponsive customer service (e.g., uncouth demeanor, lack of apologies).
What warranties are offered?
A standard warranty or guarantee for countertops and installation is mentioned, but specific details such as duration or conditions vary and are subject to debate based on post-warranty service quality.
How is customer service rated?
Good
What about pricing?
Customers report generally affordable pricing and value for money, with several reviews noting lower costs compared to home improvement stores, making the service competitive for most budgets.
Any care tips mentioned?
No care tips for countertop maintenance were mentioned in any reviews.
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