Austin Stone Works

(4.9)
27 reviews

Austin Stone Works Reviews

Austin Stone Works is a countertop supplier frequently praised in customer reviews for its high-quality craftsmanship, professional installation, and excellent customer service. Customers consistently recommend the company for its knowledgeable staff, precise measurements, and competitive pricing across various materials including granite, marble, quartz, quartzite, and laminate, delivered by experienced installers known for their attention to detail and thorough cleanup. While most reviews highlight positive experiences, a few mention occasional issues regarding pricing transparency, the resolution of specific problems (not guaranteed outcomes in complex cases), and measurement errors, though the majority of feedback reflects overall satisfaction.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

granite,marble,quartz,quartzite,laminate

How is the quality rated?

Excellent

⏱️What is the typical response time?

Excellent (fast service, quick resolution of problems)

📝What are common complaints?

Pricing issues/concerns with additional fees (mentioned in a negative review),Issues with the agreed-upon scope of work or material (mentioned in a negative review)

🛡️What warranties are offered?

Legal warranties/guarantees ensuring fair contract adherence mentioned in a negative review context.

👥How is customer service rated?

Excellent (highly praised communication, follow-up, helpfulness across staff)

💰What about pricing?

Mixed feedback received, with many reviews calling the pricing competitive and fair value, while one negative review reported feeling taken advantage of with prices/fees.

🔧Any care tips mentioned?

Specific care tip for etching (marble/sensitive stones) was mentioned in a review.

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